Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Last Updated: March 15, 2025
Introduction & Overview
Welcome to Kexara's Privacy Policy. We understand that your personal information is valuable and deserves protection. This comprehensive policy explains how we collect, use, store, and safeguard your data when you interact with our career development platform and group tour coordination services.
At Kexara, we're committed to transparency. This document isn't just legal jargon – it's our promise to you about how we handle your information responsibly. Whether you're browsing our learning programs, participating in study materials, or engaging with our tour coordination services, we want you to feel confident about your privacy.
Information We Collect
Personal Information You Provide
When you engage with our services, we collect information that you voluntarily share with us. This happens when you create an account, register for learning programs, book tour coordination services, or contact our support team.
- Full name, email address, and phone number for account creation and communication
- Billing address and payment information for service purchases
- Professional background and career goals for personalized learning recommendations
- Travel preferences and accessibility needs for tour coordination
- Educational history and skill assessments for program matching
- Communication preferences and language settings
Automatically Collected Information
Our platform automatically collects certain technical information to improve your experience and ensure our services work properly. This includes data about how you interact with our website and services.
- Device information including browser type, operating system, and screen resolution
- IP address and general location information for security and localization
- Website usage patterns, page views, and feature interactions
- Performance data to identify and resolve technical issues
- Referral sources and search terms that brought you to our platform
How We Use Your Information
Your information helps us deliver personalized, effective services. We use your data thoughtfully and only for legitimate business purposes that benefit your experience with Kexara.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Account info, preferences, learning progress | Contract fulfillment |
| Payment Processing | Billing details, transaction history | Contract fulfillment |
| Customer Support | Contact info, service history, communications | Legitimate interest |
| Platform Improvement | Usage analytics, feedback, performance data | Legitimate interest |
| Marketing Communications | Contact preferences, service interests | Consent |
Personalization & Recommendations
We analyze your learning patterns, career goals, and engagement history to suggest relevant programs and opportunities. This personalization helps you discover content that matches your professional development needs and interests.
Information Sharing & Disclosure
We don't sell your personal information to third parties. However, we do share certain data with trusted partners who help us deliver our services effectively. Here's when and why we might share your information:
Service Providers & Partners
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and platform operations
- Email service providers for communication delivery
- Analytics services to understand platform usage and improve services
- Tour coordination partners for group travel arrangements
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We'll always review such requests carefully and only share the minimum information necessary.
Your Privacy Rights
You have significant control over your personal information. Canadian privacy laws, including PIPEDA, grant you specific rights regarding your data, and we're committed to honoring these rights promptly and completely.
Access & Portability
You can request a copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request. This includes your account data, learning progress, and communication history.
Correction & Updates
If any of your personal information is inaccurate or outdated, you can request corrections through your account settings or by contacting our support team. We'll update your information promptly and notify any third parties who received the incorrect data.
Deletion & Withdrawal
You can request deletion of your personal information at any time. We'll remove your data within 30 days, though some information may be retained for legal compliance or legitimate business purposes. You can also withdraw consent for marketing communications anytime.
Data Security & Protection
Protecting your information is a top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Secure backup systems with redundant storage
- Network monitoring and intrusion detection systems
Administrative Controls
Our team members receive regular privacy and security training. Access to personal information is restricted to employees who need it for their job responsibilities. We maintain detailed logs of who accesses what data and when.
Incident Response
In the unlikely event of a data breach, we have a comprehensive response plan. We'll notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.
Data Retention & Storage
We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion + 1 year | Service provision, legal compliance |
| Learning Progress | Until account deletion | Service continuity, certifications |
| Payment Records | 7 years | Tax and financial regulations |
| Marketing Communications | Until unsubscribed + 2 years | Preference management |
| Support Interactions | 3 years | Quality assurance, dispute resolution |
All data is stored on secure servers located in Canada, ensuring compliance with Canadian privacy laws. We use reputable cloud service providers who meet strict security and privacy standards.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We want to be transparent about what we track and why.
Essential Cookies
These cookies are necessary for our website to function properly. They enable core features like user authentication, security, and basic navigation. These cannot be disabled without affecting site functionality.
Analytics & Performance
We use analytics cookies to understand how visitors interact with our site. This helps us identify popular content, spot technical issues, and improve overall user experience. All analytics data is anonymized and aggregated.
Personalization
These cookies remember your preferences and settings to provide a more personalized experience. They help us show relevant content recommendations and remember your language preferences.
International Data Transfers
While we primarily store and process data within Canada, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.
Transfer Safeguards
- Contractual protections requiring equivalent privacy standards
- Verification that destination countries have adequate privacy laws
- Regular audits of international service providers
- Encryption of all data during transfer and storage
We regularly review our international data transfer practices to ensure they meet evolving privacy standards and regulations.
Children's Privacy
Our services are designed for adults and we don't knowingly collect personal information from children under 13. If we discover that we've inadvertently collected information from a child, we'll delete it immediately.
For users between 13-18, we recommend parental involvement in decisions about sharing personal information online. Parents or guardians can contact us to review, modify, or delete their child's information.
Policy Updates & Changes
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we're protecting your information. Continued use of our services after policy updates constitutes acceptance of the changes.